REFUND POLICY

At SYMBIO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Eligibility for Refund:

• Refunds are only applicable on damaged, defective, or incorrect products received.

• You must notify us within 3 days of delivery to be eligible.

• The product must be unused, in its original packaging, and with proof of purchase.

2. Refund Process:

• Contact our customer support team via WhatsApp or Email with your order number and issue details.

• Once your request is approved, we will initiate the refund.

• Refunds will be processed through your original payment method or bank transfer within 5–7 business days.

3. Non-Refundable Items:

• Items damaged due to customer misuse

• Sale or discounted items (unless defective)

• Custom or personalized orders

4. Return Shipping:

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Exchange Option:
If you prefer, you can choose to exchange the product instead of a refund, subject to stock availability.

For any refund-related queries, please contact us at:
📧 support@officialsymbiopk@gmail.com
📱 WhatsApp: [03335115659]